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Intel® vPro™ Technology Helps Atos Deliver Remote Management

Executive Summary
Intel® vPro™ technology delivers powerful hardware-based capabilities that improve remote management of desktop PCs. These capabilities can help information technology (IT) service providers such as Atos improve remote discovery, inventory, problem resolution, maintenance, and security when managing a fleet of desktop and laptop systems. In particular, the capabilities built into these PCs will allow Atos to perform and automate management and security tasks even if a PC is powered off, its operating system (OS) is inoperative, or management agents are missing.

Atos expects to be able to use the new capabilities to streamline many tasks, improve network security, perform more work off-hours, and automate more processes. In turn, this will help Atos offer a new level of service to customers, further reducing interruptions to business and providing even better services to enterprise clients. Through the use of Intel vPro technology, Atos has been able to achieve a 98 percent rate of technician dispatch avoidance at remote offices that did not have dedicated, on-site IT staff. Thus, 98 percent of incoming tickets that would have otherwise required a costly and time-consuming technician dispatch were instead handled remotely by a centralized expert team.

Read the full Intel® vPro™ Technology Helps Atos Deliver Remote Management White Paper.

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