To better serve Intel’s global customer base in their native languages and reduce support costs, Intel IT conducted two proof-of-concepts and designed prototypes that integrate machine translation into existing collaboration environments to deliver real-time multilingual translation. We concluded that multilingual chat and forums could be used successfully by our customer support teams, and these tools had significant promise to deliver many benefits across the enterprise.
At Intel IT, failure is acknowledged as a necessary part of the innovation process.
Developing and Enterprise IT Strategy
How to keep pace with rapid equipment innovation.
Methodology for shifting from org-based model
Divising the migration process in critical areas
Intel CIO’s priorities for accelerating Intel’s growth