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Enterprise Social Computing Strategy

Intel IT’s best practices for developing an enterprise social computing strategy

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Developing an Enterprise Social Computing Strategy

White Paper Intel Information Technology Computer Manufacturing Social Computing

Intel IT is implementing an enterprise-wide social computing platform that combines professional networking tools with social media such as wikis and blogs, and integrates with existing enterprise software. Our goal is to transform collaboration across Intel, addressing top business

Challenges such as helping employees to find relevant information and expertise more quickly, breaking down silos; attracting and retaining new employees; and capturing the tacit knowledge of mature employees. Executive Summary Intel IT is implementing an enterprise-wide social computing strategy with the goal of transforming collaboration across Intel and addressing key business challenges. Our architecture combines professional networking with social media tools such as wikis and blogs. This provides employees with the tools to share information as well as to make connections.

To provide maximum value and make it easier for employees to adopt the technology, our social computing tools will integrate with existing enterprise software. We found that social computing could address many challenges, such as helping employees to find relevant information and expertise more quickly; increasing interactive collaboration across the enterprise, breaking down silos; spurring radical innovation; attracting and retaining employees; and capturing the tacit knowledge of existing employees. Additionally, if Intel IT does not provide a social computing platform, use of fragmented internal tools and insecure external tools will continue to grow. To develop our strategy, we collaborated with Human Resources and Information Security to develop a usage policy with:
• governance, legal, and security considerations at the forefront. Performed extensive exploration, including defining usage models to identify the needs of
• individual users. Performed proof of concept (PoC) tests to evaluate business value and user acceptance of
• different products. Defined an architecture and an approach to phased implementation.

Read the full Enterprise Social Computing Strategy White Paper.

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